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PRODUCTS
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Get Snakes, Apes, and Bees the guide to getting along with difficult people.

Learn to control situations before they get out of hand and benefit from better relationships with those you deal with. Tapes are only $19.95. To order fax your name, company name, telephone and address to: (301) 564-0066, call (301) 984-7818 and leave your telephone and fax number, or E-mail
pivpoint@cyberrealm.net.
Pivotal Point Training & Consulting Inc • (301) 984-7818 • E-mail Us
Tech & Website Services by: TechKnow Vision
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Since Strangling Isn't an Option...: Dealing with Difficult People - Common Problems & Uncommon Solutions

Have you ever felt so angry or frustrated with a coworker that you secretly wished that strangling were an option? In 2000, USA Today did a survey and found that 45% of respondents became angry with colleagues, enough to want to physically act out. This seminar is designed to outline the successful elements of dealing with difficult people and situations that can often occur in the work or even personal environments. The focus of the program will be on eliminating barriers and moving toward solution. Typical difficult types include complainers, irate unreasonable or irresponsible people, explosive hostiles, and passive aggressive types who may either give not enough or too much information. This seminar will not only assist participants in moving through difficult situations, but more importantly, resolving issues in the people they experience these difficulties with. The ultimate objective of the session is to give participants “empowerment skills” to offset difficult situations and
dissolve barriers to excellent interpersonal relations for internal as well as external customers and colleagues.

Learning Objectives:


* Address difficult people in a more empowering way

* Distinguish between passive, aggressive, and assertive behavior

* Diffuse the hostile co-worker by using the “Neutralize” technique

* Create more power in your body by using your mind

* Learn how body language plays a role in interacting and how to rearrange yours

* Practice the 6 step whole brain approach to diffusing angry people/customers

* Learn the four principles of dealing with difficult people

Testimonials:

"...I loved your book "Since Strangling Isn't an Option...". It is so applicable in and outside of work. It has helped me so much and better yet the people around me"
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