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Keynotes are an opportunity to inspire, uplift, educate, entertain, and move participants in a particular direction. They are great for luncheons, all day sessions, retreats, and conferences where you want to inform participants and initiate thinking around a specific topic as well as provide solutions they can take home and think about. Topics for keynotes include “Since Strangling Isn’t an Option….”, “How to Stay Calm When the World Around You is in Chaos”, “Coaching that Works”, “The Power of Commitment”, and other related communications based topics.

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Speaking Descriptions:
Dealing With Snakes, Apes, & Bees:
    (Dealing With Difficult People)

One Hour: This dynamic one hour presentation focuses on understanding the basic types of difficult people including the passive and aggressive and the inherently difficults. It includes a 6 step technique on how to handle the "Apes" assertively and some basic principles on how to handle any difficults no matter what. It is fast paced and filled with interaction, stories, and solutions.

One Day:
This information packed day is filled with specifics on understanding more about the behaviors of the difficult person, learning techniques for diffusing unacceptable behavior, and keeping yourself from being manipulated by difficult people. Topics include: The Whole Brain Approach to Verbal Attacks, Strategies for Reaching Agreement, and Giving and Receiving Feedback.

Two Day: Profound understanding and specific results is what the second day of the course promises. With extra time participants have the opportunity to delve deeply and experiment with strategies for dealing with their difficults. Topics include:Dealing With the Constant Complainer, Getting the Indecisive to Decide, Encouraging the Silent to Speak, Understanding Body Language, and Negating the Negatives.

Most Requested Topic Areas:

• Dealing With Difficult People
• Conflict Resolution
• Stress(Wellness) Management
• Team Building
• Enhanced Listening & Speaking
• Coaching Managers & Employees

All seminars include a combination of modalities including lecture,interactive discussion, personal inquiry, diads, role playing and group exercises designed to meet every learners needs and abilities.If you would like an outline on any of these subjects (or on something you don't see listed) faxed to you please call (301) 984-7818.
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ABOUT
Pivotal Point Training & Consulting Inc • (301) 984-7818 • E-mail Us
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Keynotes
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