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How to Handle Difficult Emotions at the Workplace Presented by: Sandra Crowe
Pivotal Point Training and Consulting

Summary:
Difficult people can bring up unsettling and even traumatic emotional states. In order to be the most successful and best that we can be as leaders and professionals we must learn how to deal with these difficult emotions in healthy and productive ways. This seminar is designed to help participants pinpoint what, when, and who produces difficult emotions in them, and how to effectively deal with those emotions in the face of other people as well as in themselves.

Objective:
To leave with concrete tools for dealing with difficult emotions when they arise and as a result to be more emotionally intelligent leaders and professionals.

Topics:
* Define what, when and with whom difficult emotions arise
* Learn how to deal with other people’s difficult emotions
* Learn how to deal with your own difficult emotions
* Uncover and practice the 6 steps in dealing with irate difficult behaviors
* Discover the four prong approach to facilitate difficult emotions and their passage
* Feel more confident and emotionally intelligent!!


How to Have Difficult Conversations
Presented by: Sandra Crowe
Pivotal Point Training and Consulting

Description:
This course will show participants how to make the most difficult of conversations easier, whether it’s with a boss, colleague, or employee. It will outline typical conversational patterns, how we get stuck in them and how to have more conversational and physical ease with difficult people. The outcome will be an easier and more strategic blueprint of how to manage these conversations.

Objective:
To make difficult conversations, and the people we have them with, easier.


Topics:
* Two types of communication patterns: direct and indirect
* Defining types of difficult conversations
* Three types of personality expressions: passive, aggressive, and assertive
* Revealing the thinking that gets us in trouble and the defensive behavior that causes conflictual interactions
* Creating the confidence needed to have the right conversations at the right time in the right mood
* Using the tool of request to move the conversation forward
* Answering your difficult questions and concerns



Effective Interpersonal Communication Skills for Leaders
Speaking and Listening With All of You
Presented by: Sandra Crowe
Pivotal Point Training and Consulting


Description:
This session will outline and more importantly, implement, the elements of effective communication for Leaders. It will answer the questions of what happens when we speak, what messages do people get from us in communication, and how can we get clearer messages from others. The elements of body language, tone, and emotional cues will be highlighted. The spoken and the unspoken elements of communication will be taught and tested.

Objective:
The object of the session is for participants to walk away feeling not only more knowledgeable about effective communication skills, but more empowered to embody them as well. Implementation of this confidence will be able to have an effect on their professional and personal lives for the sake of better interpersonal relations with colleagues and to enhance their career goals as well.


Topics:
* Looking with your ears and listening with your eyes: Using non-verbals to interpret conversation
* How mood affects interaction
* What body language does and doesn’t mean
* What being a great communicator will and won’t get you
* What the elements of great communication for Leaders are and how to have them


Effective Presentations
Presented by: Sandra Crowe
Pivotal Point Training and Consulting

Objective:
This course is designed to give participants the tools they need in a two day format to execute effective presentations with confidence

Description:
With a methodology of interaction, mock presentation, technical support and feedback, each participant will develop and deliver a presentation to implement and learn the pieces that hold and effective presentation together. In addition they will move through the elements of uncertainty, fear, and lack of confidence that often holds people back from making them.

Topics:
* Moving through fear: 10 easy steps
* Why presentations are intimidating
* What to do if you get stuck
* The four elements of an effective presentation'
* When to hold ‘em, and when to fold ‘em
* How to “feel good” and “do good”everytime


Giving and Receiving Feedback
Presented by: Sandra Crowe
Pivotal Point Training and Consulting

Objective:
This session will outline and more importantly implement the elements of effective delivery and acceptance of feedback. It will answer the questions of what happens when we speak, what messages do people get from us in communication, and how can we get clearer messages from others. It will also outline the steps involved in executing effective feedback in order to achieve desired results at the workplace. The elements of body language, tone, and emotional cues will be highlighted as cues to reading what is going on in the spoken and unspoken conversation.


Topics:
* Looking with your ears and listening with your eyes: Using non-verbals to interpret conversation
* How mood affects interaction: Are they ready for your feedback?
* The steps involved in execution of effective feedback
* What to do when you don’t get the results you want
* How to receive feedback with openness
* How to give and receive feedback and not ruin the relationship



How to Stay Calm in the Midst of Chaos
Presented by: Sandra Crowe
Pivotal Point Training and Consulting

Description:
Why is it that two people can ride the same roller coaster and one experiences stress and anxiety while the other experiences joy? Perception!!! Perception determines much of the stress level in our world and is a key to helping us achieve balance. How we deal with that perception is even more impactful in our daily lives. This session will help us find balance in our daily life by employing simple, yet powerful techniques, that will give us more control and power over our stress, anxiety, and burnout as well as our reactions and perceptions to it.

Objective:
Participants will experience how to relieve stress and potential burnout in the session itself, leaving more relaxed and feeling a sense of renewal ready to implement these strategies in their everyday life.

Topics:
* Identifying the areas in life that throw you out of balance
* Understanding the five levels of healing: physical, mental, emotional, energetic, spiritual(self)
* Experiencing solutions at each of these levels
* Learning to be present with what is and avoiding the curses of worry and regret
* Practicing techniques for easy relaxation
* Feeling more at peace in your job and your life


Overview of the Course: Creating Leadership Presence
(Topics may be subject to change depending on the needs of the class)
Presented by: Sandra Crowe
Pivotal Point Training and Consulting

Objective:
For participants to see themselves as leaders, and all that it means to be a leader in order to vision and create a future of possibility for themselves and SAIC.
Topics:

Model 1:
The Vision for Leadership Presence
* Defining the unspoken levels of Leadership Presence
* Implementing those layers and levels
* Management vs. Leadership
* Self-assessment
* Enemies of Leadership Presence

Model 2:
The Language of Leadership: Communicating Like a Leader
* Assessments and Assertions
* Conversations that reveal and conceal
* Breakdowns
* Requests, Promises and Offers
* Dealing with diversity in language

Model 3:
Dealing With Conflict
* Looking at who and what to do about your conflict creators
* Passive, aggressive, and assertive behavior
* Learning to “Center”
* Projection
* ”The Whole Brain Approach” to conflict

Model 4:
Future Possibilities, Creativity, Innovation & Feedback
* Grounding Assessments
* Indirect/Direct feedback
* Getting creative with the manufacturing game
* Appreciation reinforces
* Looking back to move forward: Wrap-up


Stress Help for Leaders
Presented by: Sandra Crowe
Pivotal Point Training and Consulting

Description:
Leaders have a lot of responsibility that often comes with pressure and a sidedish of stress. This course will help upack the elements of stress for leaders and what they can do to handle its impact.

Why is it that two people can ride the same roller coaster and one experiences stress and anxiety while the other experiences joy? Perception!!! Perception determines much of the stress level in our world and is a key to helping us achieve balance. How we deal with that perception is even more impactful in our daily lives. This session will help us find balance in our daily life by employing simple, yet powerful techniques, that will give us more control and power over our stress, anxiety, and burnout as well as our reactions and perceptions to it. One of these techniques is the art of self-coaching, the ability to self-soothe when things get overwhelming. We will learn a multi-step process to develop this skill in a short period of time.

Objectives:
1) Leaders will experience how to relieve stress in the session itself, leaving more relaxed and feeling a sense of renewal ready to implement these strategies in their and their employees everyday life.
2) Leaders will learn a multi step self-coaching method and have the opportunity for practice


Teams That Work!
Presented by: Sandra Crowe
Pivotal Point Training and Consulting

Description:
Everything on a team happens as a result of conversations. What we do in conversation and how we use it as a tool determines what we will get in our work relationships especially in our team relationships. The more we see language as a tool the more we will be able to use it to our advantage. The way we use the tools of language with each other will determine the effectiveness of the team. This session will help outline how to use not only language, but time and structure to create teams that work!

Outcome:
What participants will take away is the ability to use language in a more powerful way, specifically to make more powerful requests, deal with team issues, and interpersonal concerns . Participants will not only learn to do this with words, but with their body as well. As a result participants will feel more comfortable confronting difficult issues, creating more productive outcomes, and feeling more comfortable with one another. This combination will allow them to walk away with new skills they can use in any aspect of their life.

Topics:
* Understanding language and aspects of team dynamics
* What isn’t said speaks louder than what does: body language and tone
* Language generates results: learn how to use it
* What a powerful request looks and sounds like
* Supporting each other when challenges arise
* Practicing newly acquired skills


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ABOUT
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Pivotal Point Training & Consulting Inc • (301) 984-7818 • E-mail Us
Tech & Website Services by: TechKnow Vision
Course Offerings
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